Policy
Shipping & Returns
Shipping
We ship worldwide. Orders are processed within 1–3 business days and delivered via tracked shipping. Delivery times vary by destination — typically 3–7 business days domestically and 7–21 business days internationally.
Shipping rates are calculated at checkout based on your destination and the items in your order. Any applicable duties or taxes for international shipments are the responsibility of the recipient.
Return Policy
We accept returns within 30 days of delivery on unused, unworn items in their original packaging. To initiate a return, email hello@thecuratedfind.com with your order number and reason for return. We will respond within 2 business days with a return authorization and return shipping address.
Return Conditions
- Items must be unused, unworn, and in original condition with all tags and packaging intact.
- Return requests must be received within 30 days of the delivery date.
- Custom, personalized, made-to-order, and digital-download items are non-returnable unless they arrive defective or damaged.
- Final-sale and clearance items are non-returnable.
Return Shipping Costs
- Defective, damaged, or incorrect items: We cover return shipping and offer a full refund or replacement at no cost to you.
- Buyer's remorse / change of mind: The customer is responsible for return shipping costs.
- Original outbound shipping charges are non-refundable except in cases of our error.
Refund Processing
- Approved refunds are issued to the original payment method within 5–10 business days of our receiving and inspecting the returned item.
- Refund amount = item price (minus original shipping for change-of-mind returns).
- You will receive an email confirmation once your refund has been processed.
Exchanges
To exchange an item, return the original item for a refund and place a new order for the desired product. We do not hold inventory for exchanges.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 14 days of delivery with a photo of the damage and your order number. We will arrange a free replacement or full refund, including return shipping.
Contact
Questions about an order or a product? Reach us at hello@thecuratedfind.com or through our contact page.
Some links on this site are affiliate links to Amazon, Etsy, and other retailers; purchases made through those links are governed by the respective retailer's shipping and return policies. This policy applies to items purchased directly on The Curated Find.